CRM plus also allows you to take help closer to your customers through the use of a knowledge base, the ability to raise tickets, and chat directly with customer support agents. This includes the use of Zoho's patented AI assistant Zia to predict business trends, suggest the best times to contact a customer, provide intelligent business dashboards, and more. This solution offers features that put customers at the center of everything your business does. CRM Plus offers features that are perfect for any customer-facing team, no matter what department they are within your company. That's because this platform is more focused on the customer journey as a whole, as opposed to just the initial relationship developed in the initial sales process. Zoho CRM Plus goes a step beyond the sales-centric features that the basic CRM offers. Businesses can also take advantage of Zoho's built-in help desk, meaningful insights, and ability to automate processes and rules. You can also generate new leads and manage them throughout the funnel with lead management, mass email marketing, A/B testing, and customer segmentation. Features like deal contact and account management allow you to automate routine tasks so your sales team can build long-lasting relationships with clients. Zoho CRM offers the features users need to conquer every stage of the customer journey. This tool manages the customer experience across multiple channels while unifying all customer-facing teams in your business. Its purpose is to help users deliver an outstanding experience to every customer across each stage of their lifecycle, converting them into brand advocates. Zoho CRM Plus, on the other hand, acts as a unified customer experience platform. It's a completely unified solution that allows you to manage the end-to-end customer lifecycle. With this platform, you can convert more leads, engage with customers, and grow revenue. Zoho CRM software allows its users to build everlasting customer relationships. This is an advantage to businesses that may see themselves scaling up sometime in the near future. Zoho CRM also allows you to cancel or switch plans at any time with no consequence. But the four paid options offer a plethora of features that are useful for any business.Įach of Zoho's plans offers a flexible free trial to test out the platform and the option to be charged monthly or annually. Their free edition is designed for smaller businesses just getting off the ground. Zoho offers five options for its CRM pricing tier. This article will cover the following sections: We'll discuss the various plans, add-ons you can choose from, and most importantly, which plan is the best for you as a small business owner. In this article, we are going to focus on Zoho's flagship product - its CRM system. Just a couple of years later in 2020, Zoho has more than 50 million customers. In 2017, they released a suite of more than 40 applications called Zoho One. Since 2009, the software company has continued to grow on a positive trajectory. In 2009, AdventNet officially changed its name to Zoho Corporation after its online suite. Their customer relationship management (CRM) software was the first tool they came out with, followed by the releases of their Projects, Creator, and Sheets platforms. The company was founded in 1996 under the name AdventNet. Zoho offers a unique software suite that allows you to run your entire small business.
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